Bigin for

Customer Support

Use Bigin to track and resolve all your

Customer Support tickets effortlessly

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Provide an exceptional customer experience

through exceptional customer support

Running a business is hard, and acquiring new customers isn't even half the battle. You have to answer all of their questions about your products/services, promptly address any issues they face, provide them with the information they're looking for, and so much more. Ensuring that your customers receive the best support throughout their journey will result in a better customer experience and retention rate, and help you build a strong brand.

A CRM for streamlining your customer support efforts and more

Bigin's customer support template equips you with everything you need to resolve support tickets within the time frame outlined in your service-level agreements. From visualizing your ticket resolution process into easily trackable stages to making sure you have all the context you need to handle every ticket, Bigin is there every step of the way! Bigin doesn't just fit your business and your team perfectly; it's also effortless to use.

Modules designed to streamline

your support operations

We've curated a set of modules that accommodate the information necessary for providing your customers with the best possible support. Need to add a field that's unique to your process? Well, go ahead; you can customize Bigin's modules to suit your needs.

Track your support Tickets efficiently

The Tickets module visualizes all your support tickets in a pipeline, neatly organized by the stage they're at in your process. You'll be able to record and track every support request your customers raise, along with all the related details you need to resolve them quickly.

Keep a repository of all your Contacts

Keep every bit of information associated with your contacts at your fingertips! In order to see your contacts neatly arranged in stages in your pipeline, you need them all to be stored someplace safe. The Contacts module is where you'll find details of every customer, employee, or vendor associated with your business.

Use the Companies module to track contacts from the same organization

Bigin gives you the flexibility to work with individual contacts or entire companies—or a mix of both. The Companies module is where you can keep track of the companies you do business with.

Keep records of your Products so you always know what you have to offer

Maintain a list of all your products so you never have to scramble for details when you're working on support tickets related to them. Made another great product? Add it here and you're good to go. The Products module holds all the products that you've developed.

Make calls, create tasks, and set up events with the Activities module

Set up tasks and events, call your contacts, and host and schedule video calls and meetings—all within Bigin.

Crunch numbers with Dashboards

Track your performance so you know just how much you've been crushing it and how many requests you've fulfilled. And—what's more—you can even create your own dashboards with a variety of customizable charts and tables.

A pipeline that visualizes your

ticket resolution process

Bigin's pipelines have been a huge hit in the small business world, so we decided to double-down on our most important feature and provide a pipeline that covers all the key stages of your customer support operations. You can also further customize your pipelines and stages anytime.

Here are the stages in a typical customer support pipeline:

Create custom fields to store all relevant information

One size never fits all, so don't compromise on your needs. Bigin's customizable fields enable you to store information relevant to your unique content generation process.

What's more?

Track your support Tickets efficiently

The Tickets module visualizes all your support tickets in a pipeline, neatly organized by the stage they're at in your process. You'll be able to record and track every support request your customers raise, along with all the related details you need to resolve them quickly.

Keep a repository of all your Contacts

Keep every bit of information associated with your contacts at your fingertips! In order to see your contacts neatly arranged in stages in your pipeline, you need them all to be stored someplace safe. The Contacts module is where you'll find details of every customer, employee, or vendor associated with your business.

Use the Companies module to track contacts from the same organization

Bigin gives you the flexibility to work with individual contacts or entire companies—or a mix of both. The Companies module is where you can keep track of the companies you do business with.

Keep records of your Products so you always know what you have to offer

Maintain a list of all your products so you never have to scramble for details when you're working on support tickets related to them. Made another great product? Add it here and you're good to go. The Products module holds all the products that you've developed.

Make calls, create tasks, and set up events with the Activities module

Set up tasks and events, call your contacts, and host and schedule video calls and meetings—all within Bigin.

Crunch numbers with Dashboards

Do you have a friend or business

associate looking for a CRM?

Bigin comes tailored for a ton of other industries! Take a look!

All this for only $7 a month per user.

Stop pinching yourself, it's real!

Bigin is priced advantageously for small businesses to give them the right applications to grow and flourish. This will never change. At just $7 per month per user, Bigin provides all that you need and more, which makes it the best small business CRM in the world. Nothing else comes close.

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Don't take our word for it,

hear from people just like you.

Provide the best possible

customer support with Bigin.

Give our 15-day free trial a go. No credit card and no hidden charges. Just Bigin.

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